Are you looking for an alternative to LogMeIn? Read about our special offer to LogMeIn customers here: http://www.eblvd.com/logmein-alternative.aspx On January 21, LogMeIn announced it is moving users of its free remote access service over to a paid model, and has given users 7 days to pay up or get out. We have been getting a slew of LogMeIn customers, and we would welcome you as well. eBLVD has been in business for 13 years, and have earned a strong and loyal user base by delivering secure, reliable, and pixel-perfect remote access services with a 99.9% up-time rating. eBLVD has a...

Posted on: 22 January 2014 | 10:37 pm

Inside the Apple At-Home Advisor Training Program: Q&A with Ashley Verrill, Software Advice

We recently caught an article in TechCrunch where Ashley Verrill, CRM analyst at Software Advice and managing editor for the Customer Service Investigator, reported on some research she conducted on the intense training process for Apple’s remote customer service employees, dubbed Apple At-Home Advisors. Curious about what she thought her findings meant for other customer support training programs, we checked in with her to see how other organizations might employ (or not employ) Apple’s methods for customer service success. eBLVD: Your TechCrunch article covered some rigorous tactics Apple uses to train their at-home advisors. What do you see becoming part...

Posted on: 14 August 2013 | 5:19 pm

The 5 Biggest Customer Support Blunders

1) Viewing Customer Support As An Expense To Be Minimized Good customer support is essential because it is the front line interface between your customer and your business. Customer support should not be viewed as a necessary evil, but as an opportunity to meet and exceed your customer's expectations and build upon your relationship. By implementing an interactive set of remote assistance features on your website for support, your company can allow customers to interact real-time with support staff and other customers; as well as research and identify possible solutions. Instead of waiting for customers to call up with questions...

Posted on: 28 June 2012 | 4:19 pm

Build a Customer Support Organization You Can Be Proud Of...

Posted on: 28 June 2012 | 4:17 pm

Best Practices for Running an Effective Help-Desk

Best Practices for Running an Effective Help-Desk Remove barriers to success by reducing the effort your customers must make when they call your Help-desk or Call Center with these best practices to improve customer service. 1. Give all your employees excellent product knowledge. New employees should thoroughly review all existing documentation available as well as how to access the knowledge base. If your organization doesn't have a knowledge base, see #2 below. Make staff aware of all available resources, and communicate clearly with your staff the expectations for ongoing training. Put into place a continuous knowledge transfer program where product...

Posted on: 19 June 2012 | 8:07 pm

3 TIPS FOR GREAT WEB MEETINGS

Web meetings are good for your business. They can save time and money on travel, increase rapport with workers and clients, and are a great sales and training tool. With these greater rewards come risks: a misstep can cost your company an opportunity, a deal, a client. A misstep can cost you a sale, a commission, a promotion. Are you prepared? Use these tips for great web meetings: 1) Respect the gift of attention. A web meeting is a time commitment for everybody. Be prepared. Be succinct. Change up your content, ask questions, and solicit feedback to keep things moving....

Posted on: 24 June 2011 | 4:49 pm

eBLVD Online Meetings and Web Demos

Posted on: 28 May 2010 | 2:48 pm

5 Dumb Mistakes That Will KILL Your Web Conference

When using an interactive web conferencing service, make sure to avoid these common mistakes to make yourself look like a pro. Don't break the cardinal rule of hosting a web conference, distance training seminar, or sales presentation. 1. Starting late Don't break the cardinal rule of hosting a web conference, distance training seminar, or sales presentation. Be at your desktop and on the phone at least 10 minutes prior to your pre-arranged meeting time. Use the time to 'get in the zone', put on your 'game face', and organize your online presentation physically and mentally. 2. Technical problems When done...

Posted on: 13 November 2009 | 4:42 pm

5 Things Your Staff Told You Absolutely Needed (But Do You?)

As an entrepreneur, I truly believe in the goodness and ingenuity of the human spirit. Your staff wants to do the right thing, and shares in each success of the enterprise. A view from the top, however, holds that to ensure the survival of the enterprise in tough economic times -- every business decision should be made with an eye towards recent technological innovations. Satellite Office(s) According to Colliers International, 2009 rates for office space per square foot are ranging between $27.37 and $41.15 in U.S. suburban and downtown office markets. Even if your satellite office space is cramped and...

Posted on: 13 November 2009 | 4:37 pm

Best Practices for Web Conference Presenters

Have you ever been in a web conference and the "weakest link" was the presenter? If you use web conferencing technology, don't be the weakest link in a web meeting. A bad online meeting can cost you and your business money — either in lost sales, lost productivity, or lost self-esteem. 1. Establish Clear Objectives When you establish a clear objective, your audience is able to focus its energy and attention. Once set, the activities you undertake in your web meeting should all support the achievement of your chosen goals. When you set an objective, you send an image to...

Posted on: 13 November 2009 | 4:19 pm